Hoky99 Platform Terms and Conditions of Use

1 Acceptance of Terms and Conditions

These terms and conditions apply to all users of the hoky99 platform, including visitors, registered members, and any party using our services in any capacity. hoky99 reserves the right to modify, add to, or remove any part of these terms at any time without prior notice, and such changes will take effect immediately upon being published on our website.

Your continued use of the hoky99 platform after any amendments are published will be considered your acceptance of the revised terms. It is your responsibility to review this page periodically to ensure you are always aware of the latest applicable terms.

• These terms govern the use of all hoky99 products and services.
• These terms are to be read together with hoky99's Privacy Policy and Responsible Gaming Policy.
• In the event of any conflict between these terms and any other specific agreement, the specific agreement shall take precedence.
• The Bahasa Melayu version of this document is the official version used for Malaysian users.

2 Eligibility to Become a Member

To register and use hoky99 services, you must meet the following eligibility requirements without exception:

• You must be at least 18 years old or have reached the age of majority as defined by the laws of your jurisdiction, whichever is higher.
• You must register as an individual and not on behalf of another person or business entity.
• You may not register if you are prohibited from using online gambling services by the laws of your region.
• You may not open more than one active account at any given time.
• You may not use the Hoky99 platform if you have applied for a self-exclusion from gambling.

3 Account Registration and Management

Each hoky99 member is permitted to hold only one active account. During the registration process, you are required to provide accurate, complete, and current information. hoky99 reserves the right to request identity verification (KYC) at any time to ensure the security of your account and to comply with our platform's compliance requirements.

You are solely responsible for keeping your account password confidential. Do not share your login details with anyone. If you suspect your account has been compromised or accessed without authorization, please contact the Hoky99 support team immediately.

• Your full name, date of birth, and contact information provided must be accurate and verifiable.
• Hoky99 reserves the right to suspend accounts that submit false or misleading information.
• The KYC verification process may require a copy of your identity card, bank statement, or other supporting documents.
• Accounts inactive for 12 consecutive months may be subject to maintenance fees or termination.
• Transferring an account to another party is strictly prohibited.

4 Deposits and Fund Withdrawals

Hoky99 accepts deposits via a range of safe and popular payment methods in Malaysia, including FPX bank transfer, Touch 'n Go eWallet, GrabPay, and other methods listed in the Withdrawal section of our platform. All financial transactions are protected by 256-bit SSL encryption technology.

Fund withdrawals will be processed within three hours on business days once your request has been approved. hoky99 reserves the right to request additional verification before approving any withdrawal request deemed unusual or exceeding certain limits, as a security measure to protect your account.

• Minimum deposit and withdrawal limits are specified in the Withdrawal section of the platform.
• Funds must be withdrawn to the same payment method used for the deposit, subject to current policy.
• Hoky99 is not liable for any delays caused by third-party payment processors.
• All withdrawals must satisfy the wagering requirements associated with any claimed bonus, where applicable.
• Hoky99 reserves the right to hold withdrawals pending investigation of suspicious activity.

5 Bonuses, Promotions and Special Offers

Hoky99 offers a variety of bonuses and promotions from time to time, including welcome bonuses for new members, reload offers, weekly cashback, and a VIP loyalty program. Each offer comes with specific terms clearly stated on the relevant promotions page.

All bonuses are subject to the wagering requirements stated in their respective offers. Failure to meet the wagering requirements within the specified time frame will result in the bonus and any associated winnings being automatically forfeited.

• Each member is entitled to claim only one welcome bonus throughout their membership.
• Bonuses may not be claimed simultaneously unless specifically stated in the promotion terms.
• Hoky99 reserves the right to cancel any bonus if there is evidence of fraud, abuse, or attempts to exploit the system.
• Promotions are subject to availability and may be withdrawn at any time without prior notice.
• Winnings earned from free spins may be subject to the withdrawal limits stated.

6 General Game Rules

All games offered on the hoky99 platform use a Random Number Generator (RNG) independently certified by recognised international certification bodies. This ensures that every game outcome is truly random, fair, and cannot be manipulated by any party, including hoky99 itself.

Members are strictly prohibited from using any automated software, bots, scripts, or other technical means to access or influence games on the Hoky99 platform. Use of such methods constitutes a serious breach of these terms and will result in account termination and forfeiture of all balances and winnings.

• Game results issued by the Hoky99 system are final and cannot be disputed unless there is clear evidence of a technical failure.
• Any winnings obtained through exploitation of bugs or technical vulnerabilities will be voided.
• Hoky99 reserves the right to void bets if a technical error occurs during a game.
• Members are responsible for ensuring their internet connection is stable while playing.
• Any attempt to collude or cooperate with other members to gain an unfair advantage is strictly prohibited.

7 Account Security and Data Privacy

Hoky99 prioritizes the security of all members' personal and financial data. Our platform is protected by 256-bit SSL encryption, ensuring all data transmitted between your browser and our servers cannot be intercepted by third parties. Your personal information is stored in a secure server environment with strict access controls.

We will not sell, rent, or disclose your personal information to third parties without your consent, except as required by law or by directive of the relevant authorities. For full details on how we manage your data, please refer to our Privacy Policy Hoky99.

• Two-factor authentication (2FA) is available and strongly encouraged for all accounts.
• Hoky99 will never ask for your password via email, chat, or phone call.
• Please report any suspicious activity on your account to our support team immediately.
• Personal data is processed in accordance with the provisions of Malaysia's Personal Data Protection Act 2010 (PDPA).

8 Responsible Gaming

Hoky99 is fully committed to responsible gaming practices. We believe online entertainment should be a fun and well-managed activity. For this reason, we provide a range of self-control tools to help members manage their gaming habits.

Available tools include daily, weekly, and monthly deposit limits; loss limits; session time limits; cool-off options ranging from 24 hours to 30 days; and long-term self-exclusion options. For more details, please visit the Responsible Gaming ours.

9 Account Termination and Suspension

You may close your Hoky99 account at any time by contacting our customer support team. Before closing, ensure all balances in your account have been fully withdrawn. Hoky99 also reserves the right to suspend or terminate any account without prior notice under certain circumstances.

• Violation of any part of these terms and conditions.
• Submission of false information during registration or the KYC process.
• Suspected fraud, money laundering, or other illegal activity.
• Use of more than one account by the same individual.
• Attempting to exploit system bugs, bonuses, or technical vulnerabilities.
• Abusive, threatening, or disrespectful behaviour towards hoky99 staff.

In cases of termination due to fraud or illegal activity, Hoky99 reserves the right to withhold all balances in the relevant account pending further investigation and to report the case to the appropriate authorities.

10 Hoky99 Liability Limits

To the extent permitted by applicable law, hoky99 and its affiliated parties shall not be liable for any indirect, incidental, special, or consequential losses arising from the use of or inability to use our platform, including but not limited to loss of funds, loss of data, or business interruption.

• Hoky99 does not guarantee that the platform will operate without interruption or be entirely free of technical errors.
• Hoky99 is not liable for losses arising from security breaches caused by the user's own negligence.
• Hoky99's maximum liability to any member under any circumstances is limited to the total amount deposited by that member in the 30 days prior to the claim arising.

11 Amendments to Terms and Conditions

Hoky99 reserves the right to modify, add, or remove any part of these terms and conditions at any time. Whenever an amendment is made, the "Updated" date at the top of this document will be changed to reflect the date of the latest revision.

For significant amendments, hoky99 will endeavour to notify members via in-platform notifications or their registered email. However, it remains your responsibility to check this page from time to time. Continued use of the platform after amendments are published means you accept the revised terms.

12 How to Contact Us

If you have any questions, concerns, or complaints regarding these terms and conditions or your use of the Hoky99 platform, our support team is ready to assist you at any time.

• Support Email: [email protected]
• Live Chat: Available 24/7 via the chat icon at the bottom corner of the platform
• Telegram: Through the official hoky99 channels listed on the platform
• Response Time: Under 3 minutes for live chat; 24 hours for email